1) No-Refund Policy (Strict)
By completing registration or payment, you acknowledge and accept this strict no-refund policy.
2) Cancellations
If you choose to cancel after payment/registration, no refund will be issued. For business projects, any cancellation terms must be explicitly defined in the respective Statement of Work (SOW); otherwise, this no-refund policy prevails for initial fees.
3) Deferral (Optional Facility)
As a goodwill measure, and at our discretion, we may allow a one-time deferral to a later cohort/slot (subject to availability) if requested before the scheduled start date. Deferral is not guaranteed and does not constitute a refund.
4) Operational Exceptions (Refundable)
Refunds are considered only for the following operational scenarios:
- Duplicate charge: You were charged more than once for the same transaction.
- Failed/timeout payment with debit but no confirmation: Upon verification with the payment gateway and our records.
- Gateway error leading to a non-allocation of seat/access despite debit.
For the above, supporting documents (transaction ID, timestamp, UTR/reference) are required. If verified, the refund will be processed to the original payment method.
5) Processing Timelines
- Review time: up to 7 business days from receipt of complete details.
- Refund credit (for verified exceptions): typically 5–10 business days, subject to bank/gateway norms.
6) Payment Method Notes
- Refunds (if any) are made only to the original payment source (UPI/Card/NetBanking).
- We do not issue cash or third-party refunds.
For all other cases, the no-refund clause applies strictly.
7) Contact for Refund Queries
For operational exception review (duplicate charge/failed debit), email us with proof:
- Think North Consultancy Services (TCS Patna)
- 205 Aranya Bihar Apartment Boring Road Patna
- Phone: +91 99346 07521
- Email: tcspatnapvtltd@gmail.com
Include: name, phone, program/service, amount, date/time, payment mode, transaction reference/UTR, and screenshots.
See also: Terms & Conditions • Privacy Policy